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How via8x Handles Your Personal Data

This page sets out exactly what data via8x collects from your account, how we use it, and what rights you hold over it — access depends on your local law and eligible regions.

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security is built into the account flow, not bolted on afterwards. Every login session uses encrypted connections, and account actions tied to bKash or Nagad deposits are logged with a timestamp and device fingerprint so any anomaly is caught early. Cookies track session state and payment flow — not your browsing outside via8x.

Encrypted Account Sessions SSL encryption covers every page you load while logged in. Payment steps — whether you are using bKash, Nagad or Rocket — run through the same encrypted connection as your account data.

Cookie Use on via8x We use session cookies to keep you logged in and functional cookies to remember your preferred deposit method. Analytics cookies measure page performance only — no cross-site tracking of your activity.

Data Retention Period Account data is kept for as long as your account is active and for the period required by applicable financial and legal obligations after closure. You may request deletion once those obligations are met.

Who to Contact for Changes To correct, access or delete your data, contact support via live chat or email. Provide your account username. We verify identity before actioning any change to keep your record secure.

REACH US DIRECTLY

Contact via8x About Your Privacy

Data questions deserve a direct answer. If you want to know what we hold on your account, request a correction, or ask us to delete your data, these are the channels to use. Keep your registered account details handy when you reach out — it speeds up identity verification before we action any data request.

What We Collect and Why We Collect It

via8x Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with via8x, we collect the details you submit at registration — name, contact information and the payment method you choose. If you deposit via bKash, Nagad or Rocket, the transaction reference is recorded against your account wallet for verification and dispute

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purposes. We do not store your full mobile wallet PIN or password at any point. Device data — your browser type, operating system and IP address — is logged automatically each time you access the lobby. We use this to detect unusual login patterns and to
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keep your account secure. If you contact support, the conversation is retained so we can track how your issue was resolved. We share data only where a legal obligation requires it or where our payment processor needs it to clear a Nagad or Rocket transfer. We
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do not sell your personal data to third parties for marketing. Any data shared with payment processors is limited to what is strictly needed to complete the transaction. Your eligibility to use via8x depends on your local law and the eligible regions we serve — if
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your jurisdiction restricts access, this policy still governs any data we hold on you. You may request a full summary of the data we hold at any time through the support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions Answered

These are the questions we hear most often about how via8x handles your personal data. If yours is not here, reach support through live chat or the Help Centre inside your account.

We collect your name, contact details and the payment method you register — bKash, Nagad or Rocket. Device data like your IP address and browser type is also logged automatically at login.

No. We record the transaction reference your wallet generates for verification purposes, but we never store your PIN, password or full wallet credentials at any point.

Yes. Contact support via live chat or email with your account username. We verify your identity first, then provide a summary of the data held on your account.

We retain data for the period required by applicable financial and legal obligations after closure. Once that period ends, you may request deletion and we will process it.

We share data only when a legal obligation requires it or when our payment processor needs it to clear a Nagad or Rocket transfer. We do not sell your data to marketers.

Submit a deletion request through live chat or the privacy section of your account Help Centre. After identity verification, we remove your data subject to any active legal retention obligations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How via8x Handles Your Personal Data

Data Handling, Cookies and Account Security

Contact via8x About Your Privacy

Privacy Policy Questions Answered

01 What personal data does via8x collect when I open an account?

02 Does via8x store my bKash or Nagad PIN?

03 Can I request a copy of the data via8x holds on me?

04 How long does via8x keep my account data after I close my account?

05 Does via8x share my data with third parties?

06 How do I ask via8x to delete my personal data?

Privacy Policy

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